SaaS Modernization to Meet the Demands of a Growing Global Business

Background

Founded in 2004, RAY ALLEN Inc. is a global leader in IT asset lifecycle management. Operating across more than 174 countries, the company helps enterprises, OEMs, and service providers govern complex infrastructure environments at scale.

Its current platform, RACS, serves as a unified source of truth for IT asset data—tracking over 30 million assets daily, $15 billion in product purchases, and $2 billion in service contracts.

But as the business expanded, so did the complexity of partner and customer needs. Each required unique dashboards, branding, and compliance configurations. To maintain its market leadership and respond faster to customers and competitors, RAY ALLEN needed to evolve RACS into a modern, flexible, and cloud-native SaaS platform: NexaOne.

“Before Uptic, we tried internal teams, contractors, and tech firms, but none delivered the depth, flexibility, or execution our business required. Uptic’s Product & Platform Team brought the right expertise at the right time—transforming both our platform and how we deliver across the organization.” _{— EVP, Operations | RAY ALLEN Inc.}

Challenge

RAY ALLEN’s customers—spanning global service providers and enterprise customers—were asking for more:

• Customizable dashboards branded and configured per partner.
• Deployment flexibility to meet regional data sovereignty and security requirements.
• Faster delivery cycles to stay competitive.

While RACS proven, its architecture couldn’t support these new demands. Releases were manual, infrastructure scaling was slow, and deploying features and new environments for each partner required significant effort. The result: longer lead times, rising operational costs, and limited agility in responding to customer requests or competitive moves.

To modernize effectively, RAY ALLEN needed a partner with deep development and platform engineering expertise—one that could accelerate delivery while building the foundation for the next decade of growth.

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Solution

Uptic deliver a Product & Platform Team to lead the modernization from RACS to NexaOne—combining product design, architecture, and DevOps engineering into one outcome-driven delivery model.

This model was built for speed and precision: specialist roles—UI/UX designers, front-end and back-end engineers, SREs, and QA testers—rolled on and off as needed, keeping delivery lean, focused, and always aligned to product priorities. With CI/CD and infrastructure automation stood up in parallel, RAY ALLEN was shipping value from week one, not month three.

• Cloud-Native Infrastructure (AWS + Kubernetes): Migrated to AWS with EKS for container orchestration—enabling autoscaling, resilience, and regional deployments.
• Automated CI/CD Pipelines: Advanced pipelines with quality gates and environment parity cut release cycles and boosted reliability.
• Database Modernization: Migrated to PostgreSQL (AWS RDS) for scalability, cost efficiency, and regional compliance.
• Infrastructure-as-Code (Terraform): Delivered consistent, compliant, repeatable deployments across all environments.
• Multi- and Single-Tenant Models: Architected for partner flexibility and data sovereignty compliance.
• Customizable Front-End (React): Modern, modular UI supporting partner-branded dashboards and localized data experiences.

Together, these capabilities delivered not just a modern platform, but a faster, more adaptive way of building and iterating—a foundation that lets RAY ALLEN scale its product and engineering velocity with market demand.

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Outcomes

The modernization from RACS to NexaOne gave RAY ALLEN a scalable, future-proof foundation that supports rapid innovation, compliance, and growth across its global partner network.

• Agility Unlocked: Automated CI/CD pipelines reduced release cycles from months to weeks, empowering teams to deliver new features faster.
• Partner-Ready Flexibility: Single- and multi-tenant deployment options meet partner-specific data sovereignty and security requirements.
• Customizable Experiences: Partners can now deploy unique branded dashboards, tailored KPIs, and localized data sets without engineering intervention.
• Operational Efficiency: Kubernetes and RDS significantly reduced infrastructure costs while improving performance and uptime.
• Competitive Edge: NexaOne positions RAY ALLEN to outpace competitors—responding to customer requests and market shifts in real time.